At Raven, we are committed to user safety and to the prevention of child exploitation on our platform. While our app enables private sharing of messages, images, and videos between users, we retain the technical ability to access this content when legally or ethically necessary to enforce safety policies.
Raven has a strict zero-tolerance policy toward Child Sexual Abuse Material (CSAM). The sharing, solicitation, or possession of CSAM is illegal and strictly prohibited on our platform. We report all confirmed violations to appropriate authorities and permanently ban offending accounts.
User communications on Raven are designed to be private between sender and recipient. However, to comply with legal obligations and safety standards, we retain the technical capability to access content when required by:
User reports
Legal requests
Safety investigations
Access to such content is tightly controlled and limited to trained personnel for specific abuse-related cases.
Proactive monitoring: Where appropriate and legally permitted, we may use automated tools (e.g., hash-matching like PhotoDNA) to detect known CSAM in uploaded media.
Reactive investigation: We investigate reports of abuse and may access user content as part of that process.
Manual review: Trained staff review flagged content and escalate as needed.
Users can report suspicious or harmful behavior through:
In-app report tools in chat or user profiles
Direct contact via email:
📧 jack@sendaraven.io
All reports are reviewed promptly and confidentially. We prioritize user safety while respecting privacy to the fullest extent possible.
Raven cooperates fully with local and international law enforcement agencies and child protection organizations. We report verified CSAM to agencies such as:
National Center for Missing & Exploited Children (NCMEC)
Other appropriate legal bodies in accordance with jurisdiction
To protect minors:
Users must be 13 or older to use Raven
We may restrict or remove access to users believed to be underage
Additional safeguards may be applied to high-risk features or content-sharing behavior
We store user content securely in accordance with our privacy policy
Metadata and abuse report records are retained to support investigations and compliance
We follow global safety and privacy laws, including COPPA, GDPR, and regional CSAM regulations
Raven regularly evaluates and improves its safety and moderation systems. We stay informed about evolving threats and work to strengthen protections for vulnerable users while respecting the privacy and intent of our platform.
📧 jack@sendaraven.io